We take pride in sourcing local and sustainable products, and this includes our shipping practices. Almost all of our packaging is made of recycled materials and is fully recyclable. We always choose carbon neutral shipping when available.
Your satisfaction is our utmost priority. We take great pride in our products, and want you to be completely satisfied with your order. Within 60 days of receiving your order, if, for any reason, our product does not meet your expectations, we will be happy to exchange or fully refund unused items. Bee Built is not responsible for damage that occurs during return shipping. Take precautions to avoid damage during shipping by packing your return item with the same packaging in which it arrived. Refunds on return orders will be processed upon receiving the item at our warehouse.
We encourage you to open and inspect your order as soon as it arrives. If you receive a damaged or broken item, please contact us within 60 days of receiving your order. We will request photos of both packaging (including the shipping label) and product damage to accurately submit your claim to our shipper. After you provide the images, we can process the exchange and a new product will be sent to you at no cost.
After 60 days, we can still exchange a damaged item, however, the cost of initial shipping and product replacement shipping will be the customer’s responsibility.
If an item is missing from your order, please contact customer support and let them know which item did not arrive. We will request your order number and promptly send your item at no extra charge.
Orders are shipped via FedEx, UPS, or USPS ground, business days Monday through Friday. If you can order it through our website, it's in stock and ready to ship.
If you want an item not currently in stock, simply leave your email in the notify me when this product is availablewindow. We will send out an alert to you as soon as the product is available.
We offer free shipping on orders within the contiguous U.S. for orders over $75. If you are ordering outside this region but live in Hawaii, Alaska, or Canada, contact customer support for a shipping estimate.
We ship anywhere in the world! For orders outside the U.S., contact customer support for a shipping estimate. To expedite the process, include the items you're interested in as well as your shipping postal code.
